Valet – Marina Del Rey Marriott
About The Position
The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role includes safely parking and retrieving guest vehicles, helping guests with luggage and bell services, and supporting guests during arrival and departure. Associates also answer questions, provide directions and information about hotel amenities and local attractions, deliver requested items, and shuttle guests to approved locations. They explain parking rates and retrieval procedures, maintain complete valet ticket and vehicle information, and collect parking revenue when needed.
Requirements
- High school diploma or GED.
- Valid driver's license for the state of application or within a commutable distance, as applicable.
- One month of related experience and/or training, or an equivalent combination of education and experience.
- Knowledge of principles and processes for providing customer and personal services.
- Ability to read and write standard English, understand simple instructions and correspondence, and write simple correspondence.
- Ability to present information effectively in one-on-one and small-group situations.
- Ability to perform basic arithmetic with three-digit numbers and American currency, understand 24-hour and military time, and understand rates based on elapsed time.
- Ability to parallel park.
Nice To Haves
- Ability to operate a manual transmission.
Responsibilities
- Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names during interactions.
- Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
- Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
- Assist guests with directions, taxis, reservations, and other inquiries; provide information about hotel outlets, meeting rooms, amenities, and local attractions.
- Deliver messages, items, and guest amenities as requested, and shuttle guests to approved locations.
- Explain parking rates and vehicle retrieval procedures to guests.
- Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
- Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags.
- Calculate and collect revenue for vehicles when needed.
Benefits
- Accident insurance
- Critical illness insurance
- Hospital indemnity insurance
- Telemedicine benefits
- 401(k) retirement savings plan
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
