Alfred Marina del Rey Cafe Manager

ALFRED•Marina del Rey, CA

22h•$72,500 - $80,598

About The Position

The Cafe Manager leads the daily operations, team performance, and guest experience of an Alfred cafe. The role oversees hospitality, staffing, financial performance, operational standards, and employee development. The manager cultivates a positive team culture, maintains high product and service standards, and ensures operational excellence across every shift. The ideal candidate is a hands-on leader who thrives in a fast-paced environment, leads with accountability and hospitality, and is passionate about building strong teams and exceptional customer experiences.

Requirements

Strong leadership, communication, and team development skills.
Ability to multitask, problem-solve, and lead effectively in a fast-paced environment.
Strong organizational skills and attention to detail.
Passion for hospitality, team culture, and customer experience.
Flexibility to work mornings, evenings, weekends, holidays, overtime, and special events as needed.
Proficiency in written communication, email etiquette, and operational communication platforms.
Ability to remain responsive through Slack, email, phone, and text.
Reliable transportation and a valid driver’s license.
Ability to lift up to 20 pounds without assistance, bend and squat for cleaning and stocking tasks, and stand for extended periods.
Ability to operate a cash register or tablet to enter customer orders accurately and efficiently.
Ability to speak clearly and project one’s voice to communicate with customers and team members.

Nice To Haves

3+ years of retail, hospitality, or cafe management experience preferred.

Responsibilities

Lead, coach, and develop team members through feedback, training, and performance management.
Foster a positive, accountable, team-oriented work environment that reflects Alfred’s values and culture.
Support recruiting, interviewing, hiring, onboarding, and employee development in partnership with executive leadership.
Ensure team members are trained in operational procedures, hospitality standards, and product knowledge.
Set performance expectations and coach employees toward growth and improvement; address concerns and document development plans when necessary.
Model professionalism, urgency, communication, and hospitality.
Uphold hospitality standards and ensure guests receive a welcoming, consistent experience.
Resolve customer concerns proactively and professionally.
Maintain team knowledge of Alfred products, services, and menu offerings, and create a warm, inclusive, efficient cafe environment.
Oversee daily operations for efficiency, cleanliness, organization, and consistency across shifts.
Manage scheduling and labor planning to meet business needs and labor targets.
Oversee cash handling, deposits, POS operations, opening and closing procedures, and store administration.
Manage inventory, product organization, and ordering while minimizing waste and controlling costs.
Ensure compliance with company policies, procedures, food safety standards, and health regulations.
Maintain store appearance, merchandising, equipment, and operational readiness.
Use Slack, email, and reporting systems to support alignment and accountability.
Support sales growth and profitability through management of labor, inventory, supplies, and operating expenses.
Execute promotions, seasonal launches, and business initiatives.
Monitor performance and identify opportunities to improve efficiency, guest experience, and profitability.
Ensure beverages, food, and retail offerings meet Alfred quality and presentation standards.
Maintain knowledge of coffee, tea, and food offerings, including origins, blends, preparation methods, and flavor profiles.
Train team members on product standards and hospitality expectations, and conduct regular product quality checks.
Promote safe work practices and maintain a clean, organized, food-safe environment.
Identify and address operational inconsistencies, maintenance issues, and safety concerns.
Document employee or customer incidents and support investigations when necessary.
Ensure team members follow policies and procedures in Alfred handbooks and operational manuals.