Guest Service Associate

Spare Time Entertainment • Vernon Rockville, CT

1d

About The Position

The Guest Service Associate helps create a welcoming and enjoyable experience for guests at Spare Time Entertainment. The role includes greeting guests, answering questions, assigning lanes, providing start-up instructions, processing payments and gift cards, sharing information about promotions and events, and supporting smooth service throughout the venue. The associate also helps maintain an inviting front desk, monitors guest activity, assists with lane turnover and vending or arcade tasks, and supports opening and closing duties as needed.

Requirements

• Friendly, dependable, and comfortable engaging with guests of all ages.
• Organized and able to manage multiple priorities in a fast-paced setting.
• Confident using computers or POS systems; training is provided.
• A team player with a positive, can-do attitude.
• Available to work nights and weekends.

Responsibilities

• Greet guests, answer questions, and help everyone feel welcome.
• Assign lanes and provide quick start-up instructions.
• Operate the POS system to take payments, issue gift cards, and handle daily paperwork accurately.
• Share information about promotions, specials, and upcoming events.
• Keep the front desk area clean, organized, and inviting.
• Communicate with team members to support smooth service and quick responses.
• Help manage lane turnover and monitor guest activity.
• Assist with vending or arcade tasks.
• Support opening and closing duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed