Front Desk Agent

Stonebridge Hospitality Associates•Dallas, TX

3d•Onsite

About The Position

The Guest Service Agent supports hotel front office operations and ensures smooth check-in and check-out procedures, accurate guest records, and outstanding guest service. The role handles guest inquiries, payments, and reservations to promote guest satisfaction. It is primarily performed indoors in the hotel's front desk and lobby areas, with frequent use of computers and telephones and interaction with guests and team members. A flexible schedule is required, including availability for evening, weekend, and holiday shifts. The position is full-time, non-exempt, based in Dallas, Texas, and pays $19.00 per hour. It reports to the Front Office Manager. Reasonable accommodations may be made for qualified individuals with disabilities to perform the essential duties. Duties and activities may change at any time with or without notice.

Requirements

Previous experience in a hotel front desk or guest service role is preferred.
Strong customer service and communication skills to interact effectively with guests and staff.
Proficiency with property management systems and basic office software such as Word and Excel.
Ability to handle cash transactions and perform basic bookkeeping tasks.
Excellent problem-solving abilities to resolve guest issues efficiently.
Strong organizational skills and attention to detail when managing guest reservations and records.
Ability to work independently and follow established hotel policies and procedures.
Must be available for a flexible schedule, including evening, weekend, and holiday shifts.
Ability to stand and walk for long periods throughout the shift.
Ability to occasionally lift and carry up to 10 pounds.

Responsibilities

Greet, register, and assign rooms to guests upon arrival.
Verify guest credit and establish payment methods for accommodations.
Maintain accurate records of room availability and guest accounts using property management systems.
Compute bills, collect payments, and make change for guests.
Perform basic bookkeeping tasks, including balancing cash accounts.
Issue room keys and provide necessary instructions to bell attendants.
Review accounts and charges with guests during checkout.
Post charges for rooms, food, beverages, and services to ledgers manually or using computer systems.
Transmit and receive guest messages using telephones or switchboards.
Coordinate with housekeeping and maintenance staff to address guest-reported issues.
Make and confirm guest reservations.
Answer inquiries about hotel services and nearby dining, shopping, and entertainment options.