Guest Service Agent | Homewood Suites| Franklin Tennessee
About The Position
The Guest Service Agent is responsible for front desk operations, including registering guests, issuing room keys, and managing check-out procedures, often using specialized property management systems. This role also involves guest relations, greeting guests, responding to inquiries, and resolving complaints promptly to ensure satisfaction. The agent acts as a liaison between guests and departments like Housekeeping and Maintenance, handles administrative tasks such as cash and credit card transactions, managing billing, and maintaining accurate records. Additionally, the Guest Service Agent ensures guest privacy and maintains a secure, clean, and organized front desk area.
Requirements
- Proficiency in using specialized property management systems
- Strong communication skills
- Ability to handle cash and credit card transactions
- Attention to detail for maintaining accurate records
- Commitment to ensuring guest privacy and security
Responsibilities
- Registering guests
- Issuing room keys
- Managing check-out procedures
- Greeting guests
- Responding to inquiries
- Resolving complaints promptly
- Acting as a liaison between guests and departments like Housekeeping and Maintenance
- Handling cash and credit card transactions
- Managing billing
- Maintaining accurate records
- Ensuring guest privacy
- Maintaining a secure, clean, and organized front desk area
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
