Guest Service Agent | Homewood Suites| Franklin Tennessee
About The Position
The Guest Service Agent will be responsible for various front desk operations, including guest registration, key issuance, and check-out procedures, often utilizing specialized property management systems. This role involves direct guest relations, where the agent will greet guests, respond to inquiries, and resolve complaints promptly to ensure guest satisfaction. The agent will also act as a liaison between guests and other hotel departments such as Housekeeping and Maintenance. Administrative duties include handling cash and credit card transactions, managing billing, and maintaining accurate records. Furthermore, the role requires ensuring guest privacy and maintaining a secure, clean, and organized front desk area.
Requirements
- Proficiency in using specialized property management systems.
- Ability to handle cash and credit card transactions accurately.
- Strong communication and interpersonal skills.
- Excellent problem-solving and conflict-resolution abilities.
- Commitment to ensuring guest privacy and maintaining a secure environment.
Responsibilities
- Registering guests, issuing room keys, and managing check-out procedures, often using specialized property management systems.
- Greeting guests, responding to inquiries, and resolving complaints promptly to ensure satisfaction.
- Acting as a liaison between guests and departments like Housekeeping and Maintenance.
- Handling cash and credit card transactions, managing billing, and maintaining accurate records.
- Ensuring guest privacy, maintaining a secure, clean, and organized front desk area.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
