Guest Service Manager - Homewood Suites N. Charleston Airport

Hilton • North Charleston, SC

1d • Onsite

About The Position

A Guest Service Manager with Homewood Suites by Hilton is responsible for managing the daily activities of the Front Desk and its team members in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Homewood Suites by Hilton exists to provide the touches, familiarity and comforts of home so that extended stay travelers can feel at home on the road. Guests enjoy the extra space and privacy of the suites, the casual atmosphere and the many homelike amenities and services. Homewood Suites by Hilton is consistently ranked above the competition by guests, thanks to an appealing combination of bundled services, award-winning quality and the benefits of Hilton HHonors. Homewood Suites by Hilton is one of Hilton Worldwide's ten market-leading brands.

Requirements

• H Hospitality - We're passionate about delivering exceptional guest experiences.
• I Integrity - We do the right thing, all the time.
• L Leadership - We're leaders in our industry and in our communities.
• T Teamwork - We're team players in everything we do.
• O Ownership - We're the owners of our actions and decisions.
• N Now - We operate with a sense of urgency and discipline
• Quality
• Productivity
• Dependability
• Customer Focus
• Teamwork
• Adaptability

Responsibilities

• Manage and assist in all Front Desk operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Conduct staff meetings to include, but not limited to, reviews of hotel standards, departmental procedures and operating issues
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Hilton standards
• Meet and greet guests and respond to guest inquiries, requests and resolves guest issues and concerns in a timely, friendly and efficient
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Complete audit procedures, as needed

Benefits

• competitive starting salary
• vacation or Paid Time Off (PTO) benefit
• Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family
• discounts on products and services offered by Hilton Worldwide and its partners
• Health & Welfare benefit plans (after 90 days, depending on eligibility)
• 401K Savings Plan
• Employee Assistance Programs
• Educational Assistance Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees