PT Guest Service Representative Homewood Suites Lakewood Ranch/UTC
About The Position
Homewood Suites is seeking a Front Desk Agent to join their team! The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Buffalo Lodging Associates, a hotel management company based out of Canton, MA, was founded in 1996 and has put an emphasis on true hospitality since then. While building an extensive portfolio of 50 hotels, they've partnered with respected hotel brands including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
Requirements
- Customer Service experience.
- High School diploma or equivalent is preferred.
- Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
- Must have valid drivers license, and acceptable driving history subject to company approval.
Nice To Haves
- Customer Service experience in a hotel setting preferred.
- Hilton experience is a plus.
Responsibilities
- Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
- Handles cash, credit card information and goods at the property
- Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all.
- Respond to all guest requests in a timely manner.
- Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system.
- Updates and cancels reservations in the system as requested by the guest.
Benefits
- Paid Weekly (Every Friday!)
- Medical, Dental & Vision Insurance
- Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
- Paid Vacation and Sick Time
- Paid Holidays
- Tuition Reimbursement
- Flexible Spending Account
- Company Paid Life Insurance
- Company Paid Short-Term Disability Insurance
- Long-Term Disability Insurance
- Employee Assistance Program
- Hotel Discounts – for You, Your Friends and Family
- Wellness Programs
- Monthly Employee Appreciation Activities & Events
- Learning and Development Opportunities
- Employee Referral Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
