Front Desk Agent - Homewood Suites Issaquah, WA

Hotel Equities•Issaquah, WA

1d•Onsite

About The Position

The Guest Services team is vital to the success of our property! Working at the Front Desk places you at the hub of the hotel with perpetual guest interaction, and we are looking for candidates with a passion to serve others! A Front Desk Agent is the key to the overall experience of our guests--- making the first and last impression of our hotel for all of our guests. If you enjoy engaging with others and have a winning personality and a high sense of responsibility - this role is perfect for you!

Requirements

A keen sense of being proactive, responsive and caring.
Strong communication skills.
Proficiency in Microsoft Office.

Nice To Haves

Hospitality or customer service experience

Responsibilities

Maintain a high level of guest service and hospitality.
Provide a positive and seamless arrival and departure experience.
Promptly and effectively field guest concerns or issues.
Interact with guests with a high level of professionalism, tact and diplomacy.

Benefits

Medical, dental, vision insurance available for full-time employees and their families
Short-term and Long-term Disability Insurance
Supplemental Life Insurance
Flexible Savings Account
After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match
Vacation Time - 80 hours on your first 3 years of service
Sick Time – 1 hour accrued per 30 hours worked
Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day
Career Growth Opportunities/ Manager Training Program
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
Cell phone allowance
Access to our Talent team to help you reach your career goals.