Comfort Inn & Suites - Guest Service Agent - Full Time
About The Position
The award-winning Comfort Inn & Suites Boston Logan International Airport is focused on providing an exceptional experience. Boasting personal guest services, pristine room condition and complimentary breakfast buffet are just a few reasons that the Comfort Inn has been awarded the Gold Award by Choice Hotels International. Conveniently located just three miles from Boston Logan International Airport, one mile from Revere Beach, America’s First Public Beach, and just minutes from downtown Boston makes the Comfort Inn ideal for any occasion. We are seeking a Guest Service Agent to join our Front Office team… As a Guest Service Agent, you will combine exceptional hospitality with efficient front desk operations to ensure every guest feels genuinely cared for.
Requirements
- Some experience working with the public is preferred
- A guest‑focused mindset with comfort interacting with a diverse public
- Flexibility to work a variety of shifts, including nights, weekends and holidays
- Ability to stand for extended periods (up to 6 hours) and lift up to 25 lbs
Nice To Haves
- While hospitality experience is not necessary
- Some college coursework preferred
- bilingual skills are a plus
Responsibilities
- Deliver an outstanding guest experience from check‑in through check‑out with warmth, professionalism, and efficiency
- Create a welcoming, sophisticated, and engaging lobby environment
- Anticipate guest needs and proactively resolve questions or concerns
- Provide knowledgeable recommendations on hotel amenities, services, and local attractions
- Build rapport with returning guests and personalize service whenever possible
- Accurately process reservations, room assignments, billing, and payment transactions
- Maintain organized front desk operations and clear communication across shifts
- Assist with airport shuttle dispatch
- Collaborate closely with housekeeping, security, housekeeping and engineering teams to ensure seamless service
- Assist other hotel departments as needed to support guest satisfaction
Benefits
- Hourly rate: $19 hourly
- Affordable medical, dental, short‑term disability, and AD&D coverage
- 401(k) plan with generous employer match
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
