Guest Service Agent - DoubleTree by Hilton New York – LaGuardia Airport

Palette Hotels•New York, NY

60d•$19 - $21•Onsite

About The Position

The Guest Service Agent is the face of the DoubleTree by Hilton New York – LaGuardia Airport, welcoming guests and managing check-in and check-out. The role focuses on ensuring guests feel valued throughout their stay and working with the Front Office team to deliver memorable hospitality and service.

Requirements

1–2 years of customer service experience; hotel experience is strongly preferred.
Strong written and verbal communication skills.
A warm, professional demeanor and the ability to stay composed under pressure.
Comfort working with hotel systems.
High School Diploma, GED, or equivalent.
Valid driver's license and reliable transportation.
Ability to lift up to 50 lbs. and remain standing for extended periods.
Availability for flexible scheduling, including evenings, weekends, and holidays.

Nice To Haves

Hotel experience is strongly preferred.
OnQ experience is a plus.

Responsibilities

Deliver courteous, professional, and timely check-in and check-out service.
Ensure guest needs and requests are met and followed through to resolution.
Make and confirm reservations, and verify daily rates and availability.
Maintain accuracy in cash handling and Front Desk bank and drawer balances.
Conduct daily bucket checks and complete shift checklists, reports, and logs.
Complete courtesy calls within 20 minutes of guest check-in.
Identify opportunities to support future business and enhance the guest experience.
Encourage guests to share feedback through surveys and TripAdvisor.
Securely manage guest valuables via the hotel safe deposit box.
Answer and direct calls professionally, in line with hotel standards.
Assist with guest relocations to nearby hotels when necessary.
Keep work areas organized, stocked, and guest-ready.
Comply with Hilton and company standards outlined in the Employee Handbook.