Guest Service Agent (Part-Time)

Kimpton Hotels & Restaurants•Phoenix, AZ

About The Position

The Guest Service Agent is responsible for guest registration and check-out, PBX operations, mail and message service, and providing outstanding guest service. The role advocates for the hotel, creates personalized guest experiences, and builds relationships that encourage guests to return. The position requires a flexible schedule, including evenings, weekends, and holidays.

Requirements

High school diploma or GED required.
Flexible schedule and ability to work evenings, weekends, and holidays.
Ability to work well under pressure while handling many arrivals and departures within a short period.
Familiarity with hotel systems and operations, and ability to enter information accurately.
Knowledge of the immediate area, services, attractions, and events.

Nice To Haves

Previous experience in a front desk or customer-facing role.

Responsibilities

Review arrivals, note special requests, and block rooms as needed.
Check hotel guests in and out in a confident, professional, and friendly manner.
Answer phone calls promptly and knowledgeably, providing complete and accurate information.
Complete all applicable AM, PM, or overnight checklist items by the end of the shift.
Pre-assign hotel rooms, including rooms for VIPs, repeat guests, package bookings, and special requests.
Follow established key control policy.
Ensure proper credit policies are followed.
Submit lost-and-found articles with a completed lost-and-found report.
Open, secure, and balance the daily shift bank by counting and verifying cash, check, and credit card transactions made while on duty.
Verify the credit limit report.
Monitor room availability throughout the day.
Review the hotel's daily selling status using the yield management system.
Attend the department meeting once a month.
Communicate by telephone and/or radio with Reservations, Sales, Housekeeping, Bell Staff, and Valet.