First Shift Front Desk Associate

Courtyard Newark Granville • Newark, OH

8d

About The Position

SJB Hotels Inc. is hiring a Guest Service Agent for the Courtyard by Marriott. The Guest Service Agent is the face of the hotel, welcoming guests and supporting a positive stay through helpful service, efficient problem-solving, and attention to detail. The role includes assisting with check-in and check-out, managing reservations, sharing information about local attractions and events, and following hotel safety and privacy protocols. The position also assists with daily reports and inventory and helps keep common areas clean and welcoming.

The ideal candidate has a genuine interest in hospitality and guest satisfaction, communicates courteously, handles guest inquiries and requests effectively, and remains calm and positive under pressure. A high school diploma or equivalent is required. Previous hospitality or customer service experience and familiarity with office software or hotel reservation systems are helpful but not required; training is available.

Requirements

• High school diploma, GED, or high school equivalence certificate.
• Ability to communicate effectively with guests, team members, and supervisors, and to handle guest inquiries and requests clearly and courteously.
• Basic math and computer skills to manage reservations and process payments.
• Ability to remain calm and positive under pressure.
• Helpful, can-do attitude and willingness to assist where needed.
• Frequent standing, walking, and sitting; ability to lift or move up to 25 pounds.

Nice To Haves

• Previous hospitality or customer service experience; not required, and training is available.
• Familiarity with basic office software such as Word and Excel.
• Familiarity with hotel reservation systems.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Provide guests with information they need during their stay.
• Handle guest requests and resolve issues efficiently.
• Manage bookings, cancellations, and reservation changes to help maximize room occupancy.
• Share information about local attractions, dining options, and special events.
• Follow hotel protocols to help ensure guest safety and protect the confidentiality of personal information.
• Assist with daily reports and manage inventory.
• Help keep common areas clean and welcoming.

Benefits

• Competitive hourly wage.
• Medical, dental, and vision insurance options.
• Employee Assistance Program (EAP) with confidential referral services.
• PTO starting on the first day.
• Six paid holidays.
• Discounts at Marriott hotels and partner brands.
• Recognition and rewards, including performance awards and nominations for industry accolades.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED