FRONT DESK AGENT

SHAMIN HOTELS MASTER • Short Pump, VA

47d • $16 - $16

About The Position

The Guest Service Agent works in the hotel’s front office and is responsible for checking guests in and out, helping guests reserve rooms, answering questions about hotel services, and offering information and recommendations about nearby activities. The role obtains or confirms guest information, assigns rooms, activates and distributes keys, and collects payment for room charges and other fees. The agent also communicates with other hotel departments and provides warm, attentive service to guests.

Requirements

• Prioritization and time-management skills.
• Ability to work quickly without compromising quality.
• Attention to detail.
• Reliable mode of transportation.
• High school diploma or GED certification, or an equivalent combination of education and experience.

Nice To Haves

• Proven experience as a front desk agent.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room keys and provide escort instructions to a bell person or directly to guests, without announcing room numbers.
• Date-stamp, sort, and rack incoming mail and messages.
• Transmit and receive messages using equipment such as telephones, fax machines, and switchboards.
• Answer questions about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
• Maintain records of room availability and guest accounts.
• Compute bills, collect payments, and make change for guests.
• Make, confirm, and cancel guest reservations as needed.
• Post charges such as room, food, liquor, or telephone charges by hand or machine.
• Make restaurant, transportation, or entertainment reservations for guests as needed.
• Deposit guests’ valuables in the hotel safe or safe-deposit box as needed.
• Order complimentary flowers or champagne for special guests at management’s direction.
• Understand and enforce hotel company credit policies.
• Account for cash and make deposits in accordance with hotel and company policies.
• Communicate effectively with front office and other hotel departments.
• Report for scheduled shifts on time and in uniform, in accordance with company policy.
• Follow company policies and procedures related to the position and its duties.
• Take the initiative to greet guests in a friendly and warm manner.
• Cross-sell other Shamin Hotels.
• Perform other related duties as required.

Benefits

• Full-time associates may receive health, dental, vision, accident, short-term disability, and long-term disability insurance; pet insurance; gym membership discounts; paid time off; paid holidays; Shamin Perk discounts on tickets, rental cars, and attractions; footwear discounts; a 401(k) plan with company match; and employee discounts at branded hotels.
• Part-time associates have access to critical illness, hospital indemnity, and accident insurance, as well as prepaid legal resources.
• Growth and advancement opportunities across the company’s hotel portfolio.
• The company promotes from within and offers opportunities for employees to develop and advance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED