Guest Service Agent (On Call) - DoubleTree by Hilton Alana - Waikiki Beach
About The Position
DoubleTree by Hilton Alana - Waikiki Beach is looking for a Guest Service Agent (On Call). Located at the edge of Waikiki beach with the Royal Hawaiian Center, and Ala Moana Center within a mile. Enjoy fun perks such as Career growth and development PLUS discounted hotel room stays for you and your family WORLDWIDE! In addition, you will find the Aloha spirit service throughout every corner of our property. Join our amazing team where we know that you’ll love being a part of the Hilton team that was ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list!
Requirements
- Ability to provide flexible scheduling including weekdays, weeknights, overnights, weekends and holidays.
- 1 year customer service background.
- Prior hotel operations knowledge.
Responsibilities
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
- Receive, input, retrieve and relay messages to guests.
- Maintain a neat, clean and well-groomed appearance.
Benefits
- Career growth and development
- Discounted hotel room stays for you and your family WORLDWIDE
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
