Overnight Front Office Manager - DoubleTree by Hilton Alana - Waikiki Beach
Hilton•Honolulu, HI
•Onsite
About The Position
DoubleTree by Hilton Alana - Waikiki Beach is looking for an Overnight Manager. The 317-room property is located at the edge of Waikiki within a mile of Waikiki Beach, the Royal Hawaiian Center, and Ala Moana Center. Our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program. In addition, we offer free meals during shifts and discounted parking. You will find the Aloha spirit service throughout every corner of our property!
Requirements
- 1 year management background (hotel/tourism/retail)
- 1 year hotel front desk knowledge
- 1 year customer service background
- Strong written, verbal, and interpersonal communication skills with the ability to interact effectively across all levels of the organization.
- Ability to prioritize tasks, manage shifting deadlines.
- Must be highly organized, team‑oriented, and able to work seamlessly with senior leadership.
Nice To Haves
- Experience with Union environments
- Experience with Hilton properties
Responsibilities
- Assist in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
- Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
- Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward.
- Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly.
- Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out.
- Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
Benefits
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 110 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild
- Education, including: college degrees and professional certifications
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Free meals during shifts
- Discounted parking
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
