Valet Parking/Door Attendant (On Call) - DoubleTree by Hilton Alana - Waikiki Beach

Hilton•Honolulu, HI

5d•Onsite

About The Position

DoubleTree by Hilton Alana - Waikiki Beach is looking for a Valet Parking/Door Attendant (On Call). Located at the edge of Waikiki beach with the Royal Hawaiian Center, and Ala Moana Center within a mile. Enjoy fun perks such as Career growth and development PLUS discounted hotel room stays for you and your family WORLDWIDE! In addition, you will find the Aloha spirit service throughout every corner of our property. Join our amazing team where we know that you’ll love being a part of the Hilton team that was ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list!

Requirements

Ability to provide flexible scheduling including weekdays, weeknights, overnights, weekends and holidays.
Able to operate both manual and automatic vehicles.
Valid driver's license and good driver's abstract required.
Ability to lift, carry, or otherwise transport luggage weighing a maximum of 75 lbs.

Nice To Haves

Six months experience or more in role

Responsibilities

Transporting guest vehicles in a prompt and courteous manner to and from the parking structure using safe driving practices.
Escorting arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage.
Acquainting each guest with room and features.
Operates vehicle using safe driving practices to ensure safe delivery of vehicle to and from the parking garage.
Ability to operate vehicles with automatic and standard transmissions.
Tickets vehicle, writing guest name, room number, car license, make/model, amount of charge and length of stay on ticket.
Follows established procedures for car control, including but not limited to maintaining neat, accurate logs of keys and completing required valet parking log sheets and reports.
Retrieves information on guest vehicles and claim checks using Valet desk computer system as needed.
Greets and thanks guests in proper English, using a clear, pleasant voice.
Responds to inquiries with accurate information regarding directions to local attractions, car rentals, meeting rooms, etc., according to individual needs.
Assists guests with taxi services, wheelchair requests, parking options, etc.
Promptly answers Valet phone using positive and clear English communication.
Verbally arranges and confirms parking valet requests from guests and makes appropriate arrangements for bell desk services.
Responds accurately to general inquiries regarding hotel services and attractions.
Opening car doors and unloading/loading of luggage to ensure the smooth flow of traffic in the valet area, issuing claim checks and tagging bags as needed.
Assists guests with check-in procedures.
Ability to lift, carry, or otherwise transport luggage weighing a maximum of 75 lbs.
Retrieves guest items from cars, busses, vans and carts.
Grasp, lift, carry and/or load luggage And packages onto a bell cart to transport items throughout hotel to designated room.
Navigates bell cart through public areas, guest room corridors and to elevators.
Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately.
Points out room features and directory for reference.
Organize and store luggage as necessary in a designated area.
Greets customers immediately with a friendly and sincere welcome.
Remain calm and attentive, especially during heavy hotel activity and emergencies.
All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.