Front Desk Agent - Doubletree by Hilton Berkeley Marina
Horseshoe Bay Resort•Berkeley, CA
•Onsite
About The Position
The Front Desk Agent is responsible for greeting guests, managing check-in and check-out procedures, handling payments, and ensuring guest satisfaction. This role requires excellent communication and multitasking skills to manage reservations and respond to guest inquiries in a fast-paced hospitality environment. The agent will also coordinate with various hotel departments and maintain a professional front desk area.
Requirements
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Basic computer skills
- Ability to handle confidential information with discretion
- Customer Focus & Service Excellence
- Attention to Detail & Accuracy
- Problem Solving & Conflict Resolution
- Teamwork & Collaboration
- Time Management & Organization
Nice To Haves
- Previous customer service or hospitality experience preferred
- experience with PMS (e.g., OnQ, PEP) preferred
- Flexible schedule, including weekends, evenings, and holidays
Responsibilities
- Greet and welcome guests in a friendly, professional, and courteous manner
- Perform guest check-in and check-out procedures accurately and efficiently
- Verify guest information, process payments, and obtain proper authorizations, including incidental holds
- Manage room assignments, reservations, and modifications using the property management system (PMS)
- Respond promptly to guest inquiries, requests, and concerns, ensuring timely resolution
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests
- Coordinate with housekeeping, engineering, and other departments to ensure guest satisfaction
- Handle cash, credit card transactions, and maintain accurate records in compliance with company policies
- Follow all brand standards, SOPs, and security procedures
- Maintain a clean, organized, and professional front desk area
- Support upselling opportunities and promote hotel services when appropriate
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
