Guest Service Agent - Embassy Suites Hotel Milpitas Silicon Valley

Hilton • Milpitas, CA

19h

About The Position

Embassy Suites by Hilton Milpitas Silicon Valley is seeking a Guest Service Agent to deliver warm, memorable hospitality and provide a smooth guest experience throughout check-in, the stay, and check-out. The role involves greeting guests, assisting with hotel and local-area questions, promoting hotel services, and responding to requests and concerns with care and urgency. Candidates should be available to work a flexible schedule that may include mornings, evenings, overnights, weekends, and holidays.

Requirements

• Availability to work a flexible schedule, including mornings, evenings, overnights, weekends, and holidays.
• Strong English communication skills with guests, team members, and management, both in person and over the phone, including professional phone etiquette.
• A genuine passion for hospitality and commitment to delivering exceptional guest service.

Nice To Haves

• Previous customer service and/or hotel front desk experience.

Responsibilities

• Greet arriving guests and complete check-in by verifying details, assigning rooms, issuing keys, and providing welcome materials or bell-service assistance.
• Process guest check-outs by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Maintain knowledge of hotel offerings, room types, rates, promotions, and local-area information to assist with guest inquiries.
• Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications effectively.

Benefits

• Access to 110 nights of discounted travel, with room rates as low as $40 per night through the Go Hilton travel program.
• Employee stock purchase program allowing eligible employees to invest in Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support during times of loss.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare benefits, including health plans, dental, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed