Guest Service Agent - Signia Hilton Orlando Bonnet Creek

Hilton • Orlando, FL

6d

About The Position

The Guest Service Agent delivers warm, memorable hospitality throughout guests’ stays at Signia Hilton Orlando Bonnet Creek. The role supports smooth arrivals and departures, provides accurate information about hotel services and the local area, promotes hotel amenities, and responds promptly and thoughtfully to guest requests and concerns.

Requirements

• Demonstrate a passion for hospitality and spreading its light and warmth.
• Act with integrity and do the right thing.
• Show leadership by inspiring others.
• Value teamwork and shared outcomes.
• Demonstrate ownership and accountability.
• Bring urgency and discipline to the work.

Responsibilities

• Welcome arriving guests and complete check-in by verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Process guest check-outs by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Maintain knowledge of hotel offerings, room types, rates, promotions, and local area information to respond to guest inquiries.
• Recommend hotel amenities and use up-selling techniques to maximize room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications.

Benefits

• Access to 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support during times of loss.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health plans, including coverage options for dental care and vision care.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed