Front Desk Agent

Courtyard Winston - Salem • Winston-Salem, NC

14d

About The Position

As a Guest Service Agent, you will be the first point of contact for hotel guests, providing warm, professional service throughout their stay. You will handle check-in and check-out, reservations, and guest inquiries or concerns, helping create a welcoming and seamless experience. The role reports to the Front Office Manager or Front Office Supervisor. Hotel experience is a plus; applicants should have a combination of education and experience. The position is listed as part-time at $14 per hour, with availability for 3 p.m. to 11 p.m. and Sunday-to-Saturday scheduling.

Requirements

• Eligible to work in the United States.
• Ability to read, write, and communicate effectively in English.
• Ability to sit, stand, bend, kneel, and lift as required, with or without reasonable accommodations.
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.
• Warm, professional demeanor reflecting HVMG’s Culture of Excellence.
• Availability for 3 p.m. to 11 p.m. shifts and Sunday-to-Saturday scheduling.
• A combination of education and experience.

Nice To Haves

• Hotel experience.

Responsibilities

• Welcome guests and provide assistance throughout their stay.
• Check guests in and out.
• Handle reservations.
• Answer guest inquiries and address concerns.
• Provide information about hotel services and local attractions.

Benefits

• Flexible scheduling.
• Access to up to 40% of earned wages before payday through PayActive.
• Paid Time Off (PTO) and paid holidays.
• Medical, dental, and vision healthcare benefits.
• 401(k) with a guaranteed 4% match and no vesting period.
• Hotel and food and beverage discounts.
• Career growth opportunities across the nationwide portfolio.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed