FRONT DESK AGENT

BRANDERMILL HOTEL LLC•Midlothian, VA

14d•$17 - $18•Onsite

About The Position

The Guest Service Agent is responsible for checking guests in and out, helping guests reserve rooms in person and online, answering questions about the hotel, and providing information and recommendations about nearby activities. The agent obtains or confirms guest information, assigns rooms, activates and distributes keys, and collects payment for room charges and other fees. This role is part of the Operations department and reports to the Front Office Manager, with no supervisory responsibilities. The position is full-time, paid hourly on a bi-weekly basis, and is located in Midlothian, Virginia. The scheduled shift is 3 p.m. to 11 p.m. Shamin Hotels seeks someone who values teamwork, takes ownership, and serves guests warmly. Candidates may be experienced or just starting their careers, and the company describes opportunities for growth and advancement across its hotel portfolio.

Requirements

Prioritization and time-management skills.
Ability to work quickly without compromising quality.
Attention to detail.
Reliable mode of transportation.
High school diploma or GED certification, or an equivalent combination of education and experience.
Teamwork, collaboration, and helping others succeed.
Taking responsibility, serving as a role model, and being willing to keep learning.
A positive approach to service and care for guests.

Nice To Haves

Proven experience as a front desk agent is preferred.

Responsibilities

Greet, register, and assign rooms to guests.
Issue room keys and provide escort instructions to the bell person or directly to guests, without announcing room numbers.
Date-stamp, sort, and rack incoming mail and messages.
Transmit and receive messages using equipment such as telephones, fax machines, and switchboards.
Answer questions about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
Maintain records of room availability and guest accounts.
Compute bills, collect payment, and make change for guests.
Make, confirm, and cancel guest reservations as needed.
Post charges such as room, food, liquor, or telephone charges by hand or machine.
Make restaurant, transportation, or entertainment reservations for guests as needed.
Deposit guests’ valuables in the hotel safe or safe-deposit box as needed.
Order complimentary flowers or champagne for special guests at management’s direction.
Understand and enforce hotel company credit policies.
Account for all cash and make deposits in accordance with hotel and company policies.
Communicate effectively with front office staff and other hotel departments.
Report to scheduled shifts on time and in uniform in accordance with company policy.
Follow company policies and procedures related to the position and its duties.
Greet guests proactively in a friendly and warm manner.
Cross-sell other Shamin Hotels.
Perform other related duties as required.