Front Desk Agent
About The Position
The Guest Service Agent checks guests in and out, assists with room reservations in person and online, answers questions about hotel services, and provides information and recommendations about nearby activities. The agent obtains or confirms guest information, assigns rooms, issues keys, and collects payment for room charges and other fees. The role also supports hotel operations by handling guest communications and records, responding to inquiries, processing charges, managing reservations, and coordinating with other hotel departments. Agents are expected to provide warm, friendly service, follow company and credit policies, report for scheduled shifts on time and in uniform, and contribute to cross-selling other Shamin Hotels.
Requirements
- Prioritization and time management skills.
- Ability to work quickly without compromising quality.
- Attention to detail.
- Reliable mode of transportation.
- High school diploma or GED certification, or an equivalent combination of education and experience.
Nice To Haves
- Proven experience as a front desk agent.
Responsibilities
- Greet, register, and assign rooms to guests.
- Issue room keys and provide escort instructions to bell staff or guests as appropriate, without announcing room numbers.
- Date-stamp, sort, and rack incoming mail and messages.
- Transmit and receive messages using equipment such as telephones, fax machines, and switchboards.
- Answer inquiries about hotel services, guest registration, and shopping, dining, entertainment, and travel directions.
- Maintain records of room availability and guest accounts.
- Compute bills, collect payments, and make change for guests.
- Make, confirm, and cancel guest reservations as needed.
- Post room, food, liquor, or telephone charges by hand or machine.
- Make restaurant, transportation, or entertainment reservations for guests as needed.
- Deposit guests’ valuables in the hotel safe or safe-deposit box as needed.
- Arrange complimentary flowers or Champagne for special guests at management’s direction.
- Understand and enforce hotel company credit policies.
- Account for cash and make deposits in accordance with hotel and company policies.
- Communicate effectively with other front office and hotel departments.
- Report for scheduled shifts on time and in uniform, in accordance with company policy.
- Comply with company policies and procedures relevant to the position and its duties.
- Take the initiative to greet guests in a friendly and warm manner.
- Cross-sell other Shamin Hotels.
- Perform other related duties as required.
Benefits
- Full-time associates: health, dental, vision, accident, short-term disability, and long-term disability insurance.
- Pet insurance.
- Gym membership discounts.
- Paid time off.
- Paid holidays.
- Discounts on tickets, rental cars, and attractions through Shamin Perks.
- Footwear discounts.
- 401(k) plan with company match.
- Employee discounts at branded hotels.
- Part-time associates: access to Critical Illness, Hospital Indemnity, and Accident Insurance, and prepaid legal resources.
- Opportunities for growth and advancement, including promotion from within.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
