Front Desk Agent

GEN HOTELS • Corydon, IN

7d

About The Position

General Hotels Corporation is seeking a friendly, professional, and hospitality-driven Front Desk Agent to create positive first impressions and provide exceptional guest experiences from check-in through check-out. The role involves assisting guests, answering questions, addressing concerns, and supporting smooth hotel operations in a fast-paced environment.

The Front Desk Agent works with guests and collaborates with Housekeeping, Maintenance, and other departments to help ensure guest satisfaction. The hotel is managed by General Hotels Corporation, a hotel management company headquartered in the Midwest with a history of hospitality service dating to 1962.

Requirements

• Previous customer service experience.
• Strong communication and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to multitask in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Basic computer proficiency and phone skills.
• Strong attention to detail and accuracy.
• Ability to work flexible schedules, including weekends and holidays.
• Reliable attendance and strong work ethic.

Nice To Haves

• Previous hotel or hospitality experience.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Complete guest check-ins and check-outs efficiently and accurately.
• Answer phone calls, emails, and guest inquiries promptly.
• Assist guests with reservations, room requests, and special accommodations.
• Process guest payments and maintain accurate billing records.
• Handle guest concerns professionally and work toward positive resolutions.
• Maintain accurate guest information and room assignments.
• Provide information about hotel amenities, services, and local attractions.
• Collaborate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
• Maintain a clean, organized, and guest-ready front desk environment.
• Follow company policies, brand standards, and operational procedures.
• Support overall hotel operations as needed.

Benefits

• Medical, dental, and vision insurance options.
• Company-paid life insurance.
• Company-paid telemedicine.
• Supplemental life insurance.
• 401(k) with company match.
• Earned Wage Access (On-Demand Pay).
• Hotel room discounts.
• Company-paid Employee Assistance Program.
• Perks through Benefit Hub.
• Generous time off package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed