Guest Service Agent - Culebra
About The Position
The Guest Service Agent provides customer support at ticket booths and boarding locations, working across waterfront locations and supporting various City Experiences offerings. The position involves informing guests about cruise and experience options, schedules, availability, boarding directions, local points of interest, and applicable safety protocols. Agents are expected to learn City Experiences’ products and reservation and ticket redemption systems, promote and cross-sell experiences, and follow procedures for equipment checkout, payment transactions, and shift opening and closing. The role includes both indoor work in ticket booths and outdoor guest greeting at boarding locations.
Requirements
- Sincere interest in learning all aspects of customer service and sales.
- Knowledge of the waterfront area, including local restaurants and attractions, to provide directions.
- Strong customer service, organization, and interpersonal skills.
- Ability to stay organized, be detail-oriented, and meet deadlines.
- Ability to handle multiple tasks or projects at once.
- Ability to establish and maintain effective working relationships.
- Ability to listen effectively, assess situations, identify relevant issues, and suggest solutions.
- Working knowledge of computer skills, including proficiency with Microsoft Office Suites.
- Ability to understand and convey written and verbal information effectively to coworkers and guests.
- Maintain uniform and personal grooming in compliance with appearance standards.
- Availability to work nights, weekends, and all major holidays.
Responsibilities
- Provide excellent customer service to guests at ticket booths and boarding locations.
- Learn City Experiences’ products and promote, upsell, and cross-promote experiences.
- Communicate cruise offerings, schedules, availability, and directions to boarding locations.
- Provide directions to nearby points of interest, including historical sites, restaurants, and attractions.
- Learn and use the Anchor reservation platform and Dock Access ticket redemption system.
- Learn third-party partner tickets and their redemption processes at the Box Office and boarding locations.
- Inform guests about safety protocols when they purchase tickets and when they board.
- Follow procedures for equipment checkout, card and cash transactions, and shift opening and closing.
- Work in ticket booths and outdoors greeting guests at boarding locations.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
