Guest Service Agent - Culebra

Hornblower • Culebra, PR

6d

About The Position

The Guest Service Agent provides customer support at ticketing and boarding locations, helping guests access City Experiences’ offerings. Agents may be scheduled at various waterfront ticketing and boarding locations to support different experiences. This is a part-time position involving both indoor work in ticket booths and outdoor guest greeting at boarding locations.

The role includes explaining cruise offerings, schedules, availability, and directions; assisting with ticketing and boarding processes; supporting sales through upselling and cross-promotion; and keeping guests informed about safety protocols. Agents also follow procedures for equipment checkout, card and cash transactions, and opening and closing shifts. The position requires working nights, weekends, and major holidays.

Requirements

• Sincere interest in learning customer service and sales.
• Knowledge of the Waterfront area, including local restaurants and attractions.
• Strong customer service, organization, and interpersonal skills.
• Ability to stay organized, pay attention to detail, and meet deadlines.
• Ability to handle multiple tasks or projects at once.
• Ability to establish and maintain effective working relationships.
• Ability to listen effectively, assess situations, identify relevant issues, and suggest solutions.
• Working knowledge of computer skills, including proficiency with Microsoft Office Suites.
• Ability to understand and communicate written and verbal information effectively to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Availability to work nights, weekends, and all major holidays.

Responsibilities

• Provide excellent customer service to guests at ticket booths and boarding locations.
• Learn City Experiences’ products and upsell and cross-promote experiences.
• Communicate cruise offerings, schedules, availability, and directions to boarding locations.
• Provide directions to nearby points of interest, including historical sites, restaurants, and attractions.
• Learn third-party partner tickets and their redemption processes at the Box Office and boarding locations.
• Keep guests informed about safety protocols during ticket purchase and boarding.
• Follow procedures for equipment checkout, card and cash transactions, and opening and closing shifts.
• Work in ticket booths and outdoors greeting guests at boarding locations.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed