Guest Service Agent | Residence Inn | Mount Juliet, TN

PM Hotel Group • Mount Juliet, TN

4d

About The Position

The Guest Service Agent works at the hotel front desk and helps create a warm, welcoming environment for guests. The role is responsible for providing excellent service throughout the guest experience, from check-in to check-out, and maintaining ownership of the front desk area. The agent shares knowledge of local restaurants, entertainment, and sporting events, handles cash responsibly, and uses computers, databases, and property management systems to support front-desk operations. This is a fast-paced, guest-facing role requiring clear communication, professionalism, a positive manner, and the ability to respond to requests—including challenging ones—in a timely manner while working under pressure. The position requires flexibility to work varying schedules, including nights, weekends, and holidays, and involves frequent standing or sitting, walking, lifting and carrying, bending and twisting, and climbing stairs.

Requirements

• High school diploma or equivalent.
• Preferably three to six months of related experience.
• People-oriented, with a positive and polite manner when interacting with guests and team members.
• Passion for exceptional customer service and ability to adapt to changing situations.
• Ability to work well under pressure.
• Ability to accommodate varying schedules, including nights, weekends, and holidays.
• Ability to stand or sit, walk, carry and lift up to 50 pounds, bend and twist, and climb stairs.

Nice To Haves

• Three to six months of related experience is preferred.

Responsibilities

• Provide excellent guest service from check-in through check-out.
• Create a warm and welcoming environment for guests and take ownership of the front desk area.
• Share knowledge of local restaurants, entertainment, sporting events, and other happenings with guests.
• Handle cash responsibly and reliably.
• Use computers, databases, and property management systems to carry out front-desk work.
• Communicate clearly and professionally in a fast-paced environment.
• Interact politely and positively with hotel guests and team members, and fulfill requests in a timely manner.

Benefits

• Excellent pay
• Hotel discounts
• Opportunity to be part of a growing hotel company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED