Guest Service Agent | Holiday Inn Opryland |Nashville, TN

PM Hotel Group•Goodlettsville, TN

About The Position

The Guest Service Agent works at the hotel front desk and helps create a warm, welcoming environment for guests. The role is responsible for providing excellent service from check-in through check-out, sharing knowledge of local restaurants, entertainment, sporting events, and other happenings, and taking ownership of the front desk area. The agent handles guest requests promptly and professionally while using cash-handling skills, computers, databases, and property management systems in a fast-paced environment. The position requires schedule flexibility, including nights, weekends, and holidays, and involves standing or sitting, walking, carrying or lifting up to 50 pounds, bending or twisting, and climbing stairs.

Requirements

High school diploma or equivalent.
Ability to interact politely and positively with hotel guests and team members at all times.
Ability to fulfill guest requests, including challenging ones, in a timely manner.
Ability to work under pressure in a fast-paced environment.
Ability to accommodate varying schedules, including nights, weekends, and holidays.
Ability to stand or sit, walk, carry or lift up to 50 pounds, bend or twist, and climb stairs.

Nice To Haves

Three to six months of related experience.
Excellent knowledge of local restaurants, entertainment, sporting events, and happenings.

Responsibilities

Provide excellent guest service from check-in through check-out.
Create a warm and welcoming environment and assist guests with requests in a timely, polite, and positive manner.
Take ownership of the front desk area.
Share knowledge of local restaurants, entertainment, sporting events, and happenings with guests.
Handle cash responsibly and reliably.
Use computers, databases, and property management systems to perform front-desk tasks.
Communicate clearly and maintain professionalism in a fast-paced environment.