Guest Service Agent | Holiday Inn Opryland |Nashville, TN
About The Position
The Guest Service Agent works at the hotel front desk and helps create a warm, welcoming environment for guests. The role supports guests throughout their stay, from check-in through check-out, by providing excellent customer service and sharing knowledge of local restaurants, entertainment, sporting events, and other happenings. The agent is responsible for managing the front desk and handling its technical and cash-related tasks reliably in a fast-paced environment. The position requires clear communication, professionalism, a positive and polite manner, and the ability to respond to guest requests—including challenging ones—in a timely way. The work involves moving around as well as working at the desk, and may require standing or sitting, walking, carrying or lifting up to 50 pounds, bending or twisting, and climbing stairs. The agent must be able to accommodate varying schedules, including nights, weekends, and holidays.
Requirements
- High school diploma or equivalent.
- Ability to interact with hotel guests and team members politely and positively at all times.
- Excellent customer service skills and a people-oriented approach.
- Clear communication and professionalism.
- Ability to work under pressure and adapt to changing circumstances.
- Ability to handle cash responsibly and reliably.
- Ability to use computers, databases, and property management systems.
- Ability to accommodate varying schedules, including nights, weekends, and holidays.
- Ability to stand or sit, walk, carry or lift up to 50 pounds, bend or twist, and climb stairs.
Nice To Haves
- Three to six months of related experience, preferred.
- Knowledge of local restaurants, entertainment, sporting events, and other happenings.
Responsibilities
- Provide excellent guest service from check-in through check-out.
- Create a warm and welcoming environment for guests.
- Share knowledge of local restaurants, entertainment, sporting events, and happenings with guests.
- Take ownership of the front desk area.
- Communicate clearly and maintain a high level of professionalism in a fast-paced environment.
- Handle cash responsibly and reliably.
- Use computers, databases, and property management systems to perform job tasks efficiently.
- Fulfill guest requests, including challenging requests, in a timely and positive manner.
Benefits
- Excellent pay
- Hotel discounts
- Opportunity to be part of a growing hotel company
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
