FRONT DESK AGENT

SHAMIN HOTELS MASTER•Midlothian, VA

14d•$17 - $18

About The Position

The Guest Service Agent checks guests in and out, assists with room reservations, answers questions about hotel services, and provides information and recommendations about activities in the surrounding area. The role obtains or confirms guest information, assigns rooms, issues keys, and collects payment for room charges and other fees. The position is hourly and paid bi-weekly, and reports to the Front Office Manager.

Requirements

Prioritization and time-management skills.
Ability to work quickly without compromising quality.
Attention to detail.
Reliable mode of transportation.
High school diploma or GED certification, or an equivalent combination of education and experience.
Teamwork, collaboration, and helping others succeed.
Responsibility, role modeling, and willingness to keep learning.
Positive, caring, guest-focused service.

Nice To Haves

Proven experience as a front desk agent.

Responsibilities

Greet, register, and assign rooms to guests.
Issue room keys and provide escort instructions to the bell person or directly to guests, without announcing room numbers.
Date-stamp, sort, and rack incoming mail and messages.
Transmit and receive messages using equipment such as telephones, fax machines, and switchboards.
Answer inquiries about hotel services, guest registration, and shopping, dining, entertainment, and travel directions.
Maintain records of room availability and guest accounts.
Compute bills, collect payments, and make change for guests.
Make, confirm, and cancel reservations for guests as needed.
Post charges such as room, food, liquor, or telephone charges by hand or machine.
Make restaurant, transportation, or entertainment reservations for guests as needed.
Deposit guests’ valuables in the hotel safe or safe-deposit box as needed.
Order complimentary flowers or champagne for special guests at management’s direction.
Understand and enforce hotel company credit policies.
Account for all cash and make deposits in accordance with hotel and company policies.
Communicate effectively with other front-office and hotel departments.
Report for scheduled shifts on time and in uniform in accordance with company policy.
Know and comply with company policies and procedures pertaining to the position and its duties.
Greet guests in a friendly and warm manner.
Cross-sell other Shamin Hotels.
Perform other related duties as required.