Guest Service Agent - Night Audit

The King and Prince Beach and Golf Resort • St. Simons, GA

1d • $18 - $22 • Onsite

About The Position

The Night Auditor is directly responsible for the prompt and efficient balancing of the day’s transactions of the entire hotel, as well as for safeguarding both the hotel’s guests and its assets by following all established safety and security policies and procedures. This role involves checking in and checking out guests, meeting their needs during their stay, and collecting payments for services rendered. The Night Auditor ensures the smooth operation of the front office and adherence to all standard operating procedures pertinent to the Front Office.

Requirements

• High School diploma or equivalent required
• Excellent communication and organizational skills
• Proficient with computers/Microsoft word/excel
• Customer service experience required
• Ability to stand for shift
• Adaptability
• Must work well under pressure
• Excellent attention to detail required

Nice To Haves

• Experience in a hotel or a related field preferred
• Hospitality/night audit experience preferred

Responsibilities

• Balancing the day's transactions of the entire hotel.
• Checking in and checking out guests.
• Meeting guest needs during their stay.
• Collecting monies for services rendered.
• Ensuring the smooth operation of the front office.
• Following all standard operating procedures pertinent to the Front Office.
• Greeting each guest with a warm friendly welcome.
• Maintaining high standards of personal appearance and grooming.
• Pre-arrival planning.
• Reconciling receipts.
• Placing in room dining orders.
• Preparing/Emailing reports.
• Counting/Verifying cash deposits.
• Balancing room inventory.
• Setting the morning team up for success.
• Assisting with luggage/shuttles as needed.
• Handling issues/complaints.
• Assisting with guest cases, guest room requests and chats.
• Assisting with recommendations/directions.
• Performing nightly security walks/ensuring common areas are clean.
• Making room reservations.
• Meeting all Marriott Bonvoy metrics.
• Giving wake-up calls.
• Preparing necessary reports.
• Balancing and preparing individual paperwork for closing shift.
• Assisting other departments as needed.
• Performing other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED