Guest Room Attendant | Columbia Hampton Inn

Shaner Hotels • Columbia, PA

22h

About The Position

The Guest Room Attendant cleans and services assigned guest rooms according to hotel and franchise standards, maintaining cleanliness and quality throughout daily assignments. The role includes responding to guest requests and complaints, reporting maintenance deficiencies, and protecting the confidentiality and security of guest rooms. The attendant follows housekeeping, safety, and security procedures; restocks the cart at the end of the shift; and completes scheduled deep or seasonal cleaning and other assigned duties. The position requires availability for a flexible schedule, including weekends, holidays, and varied shifts.

Requirements

• At least one year of cleaning experience.
• Ability to communicate satisfactorily with guests, management, and co-workers so they understand.
• Knowledge of proper chemical handling.
• Availability to work a flexible schedule, including weekends, holidays, and varied shifts.

Nice To Haves

• Previous hotel experience preferred.
• Bilingual English/Spanish is a plus.
• Knowledge of local activities and attractions appropriate for the clientele.

Responsibilities

• Clean and service assigned guest rooms according to category priority and established hotel and franchise standards.
• Maintain standards of quality and cleanliness throughout daily assignments.
• Handle guest requests, complaints, and concerns to support guest satisfaction.
• Report maintenance deficiencies.
• Ensure the confidentiality and security of all guest rooms.
• Follow house rules, safety rules, housekeeping room procedures, and security procedures.
• Return and restock the cart at the end of the shift.
• Complete scheduled deep-cleaning and seasonal-cleaning functions.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed