Guest Room Attendant | State College Holiday Inn

SHANER•State College, PA

3d•Onsite

About The Position

Shaner Hotels has an exciting opportunity at our newest hotel in State College, Pennsylvania! Join the opening team at our Holiday Inn by IHG, a full-service hotel offering guests exceptional accommodations, a restaurant, and bar experience in the heart of Happy Valley. Conveniently located just minutes from Happy Valley Casino and the beautiful campus of Penn State University, this new property provides an exciting environment to launch or grow your hospitality career. As part of the Shaner Hotels family, you'll have the opportunity to help create memorable guest experiences while being part of a brand-new hotel team.

Requirements

Minimum one year cleaning experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Knowledge of proper chemical handling.

Nice To Haves

Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Maintains standards of quality and cleanliness throughout daily assignments.
Observes all house and safety rules, housekeeping room procedures, and security procedures.
Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
Returns and restocks cart at end of shift.
Complete additional deep cleaning / seasonal cleaning functions as scheduled.
Other duties as assigned.
Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness.
Responsible for reporting any maintenance deficiencies and handling guest requests or complaints.
Ensures the confidentiality and security of all guest rooms.