Guest Relations Senior Team Lead

TEAM FX LLC•Fort Worth, TX

1h•Onsite

About The Position

TEAM FX is seeking a passionate and energetic individual to join their team as a Guest Relations (GR) Team Lead or Senior Lead at their Willow Park location. This role reports to the General Manager and supervises GR teammates during assigned shifts to ensure an exceptional experience for all facility visitors. The ideal candidate thrives on offering excellent guest experiences and can work a variety of days and shifts, including weekends. TEAM FX focuses on positively impacting people's lives through their FX Well fitness centers and digital wellness platform, combining health and fitness expertise with wellness technologies for a holistic approach.

Requirements

Minimum of two (2) years of experience in a customer service or retail environment with high expectations around quality of interpersonal interactions and work performance.
Minimum of six (6) months in a lead or supervisory role for a team of 1-3 people with proven success at operating in a calm, collaborative manner in a fast-moving, non-hierarchical environment.
Must be proactive, organized, and can prioritize well with great work ethic, solid judgment, and proven self-motivation.
Good, clear written and verbal communication skills, plus great interpersonal skills and a positive attitude – not afraid to have difficult conversations when needed.
Good proficiency and accuracy with MS Office, retail POS, CRM, and other software.
Strong interest in the business aspects of the fitness, beauty, and wellness industry, plus a current CPR/AED certification.
Must provide proof of COVID vaccination as a condition of employment due to our affiliation with THR.

Nice To Haves

Entrepreneurial attitude a plus.

Responsibilities

Understand and embody the FX mission and culture, modeling our values for other teammates, and mentoring them as needed.
Oversee all front desk activities and service including on-shift supervision of GR teammates and accountability for teammates following all FX practices and procedures which are designed to create exceptionally positive interactions with members and guests, and a high standard of customer service.
Know and educate teammates, members, and guests about current activities and offerings at FX in order to support membership growth and retention.
Work a variety of shifts throughout the entire week, including weekends, and share in shift coverage for teammates who are sick or have to call out due to an emergency call-outs – you can expect to occasionally work with no advance notice.
Senior Team Leads with appropriate experience may also assist with creation of staffing schedules for coverage of the front desk, recruitment of potential GR teammates, and other similar activities.
Work collaboratively with the site Manager, Director of Operations, and others to sustain smooth operation of the front desk and consistently great service experiences for everyone.