[Seasonal] Guest Relations Security Manager

The Western Stock Show Association•Denver, CO

11d•Onsite

About The Position

The Guest Relations Security Manager supports an exceptional guest experience and the safety and operational readiness of the National Western event grounds. Working with the Manager of Guest Relations, this role oversees a team responsible for ticket taking, monitoring entry and exit points, assisting guests, and responding to operational concerns. The manager coordinates with event security providers, law enforcement, emergency services, and internal operations teams to help maintain a safe, welcoming, and coordinated environment for guests, exhibitors, volunteers, and staff. The role reports to the Senior Director of Guest Experience. This is a seasonal, hourly position in Denver, Colorado. It requires part-time/as-needed work in November and December and on-site work every day from January 4 through January 27, 2026. The position typically works 8-hour shifts every day during the annual Stock Show, though hours may vary by show; Stock Show workdays may involve 12–16 hours on-site. Scheduling includes days, evenings, nights, weekends, and holidays, with shifts up to 12 hours. The pay range is $28.00–$33.00 per hour, depending on education and/or experience. Paid sick time is provided at one hour for every 30 hours worked. Offers are contingent on a criminal background check and pre-employment drug test; the employer has a zero-tolerance drug policy, including marijuana. Applicants must be at least 18 years old.

Requirements

At least 3 years of experience in guest relations, event management, hospitality, or a related field.
At least 3 years of supervisory or management experience; large-scale event experience is preferred.
Strong leadership skills and the ability to manage and motivate a team.
Ability to coordinate effectively with law enforcement agencies, emergency responders, and contracted security personnel.
Strong situational awareness and ability to assess risk, exercise sound judgment, and make timely decisions.
Ability to de-escalate conflicts and manage sensitive situations professionally and effectively.
Working knowledge of emergency response principles, incident documentation, and operational safety practices.
Flexible availability for days, evenings, nights, weekends, and holidays, including shifts up to 12 hours.
Ability to work indoors and outdoors in all weather conditions, walk and remain on one's feet for prolonged periods, lift up to 50 pounds, and access and navigate the National Western Complex in its entirety, with or without reasonable accommodation.
Must be at least 18 years old.
Successful completion of a criminal background check and pre-employment drug test is required.

Nice To Haves

Background working with public safety, police services, or event security teams.
Familiarity with the National Western Stock Show and its schedules and logistics.
Experience in law enforcement, public safety, emergency management, military service, event operations, venue operations, or a related field.
Experience managing incidents, emergency situations, crowd management concerns, or large public gatherings.
CPR, First Aid, ICS/NIMS, or related emergency management certifications; preferred but not required.

Responsibilities

Support the safety and operational readiness of the grounds by monitoring guest activity, facility conditions, and operational concerns.
Coordinate with contracted security personnel, law enforcement agencies, emergency responders, and event operations staff on incidents, emergencies, and safety matters.
Assist in developing and implementing guest safety procedures, incident response protocols, and emergency action plans.
Serve as a primary contact for escalated guest incidents, disturbances, medical events, lost persons, and other operational concerns.
Monitor crowd flow and venue capacity and recommend operational adjustments to improve safety and the guest experience.
Document incidents, guest concerns, and operational issues, and prepare reports as needed.
Participate in event planning meetings and contribute to risk assessment, emergency preparedness, and operational safety initiatives.
Conduct safety and customer service training for Guest Relations staff and seasonal team members.
Build positive working relationships with public safety partners and community stakeholders.
Ensure compliance with venue policies and operational procedures while maintaining a guest-focused approach.
Work with the Manager of Guest Relations to oversee a team responsible for ticket taking, monitoring entry and exit points, assisting guests, and responding to operational concerns.