[Seasonal] Guest Relations Security Manager
About The Position
The Guest Relations Security Manager supports an exceptional guest experience while helping ensure the safety and operational readiness of the National Western event grounds. Working with the Manager of Guest Relations, this role oversees a team responsible for ticket taking, monitoring entry and exit points, assisting guests, and responding to operational concerns. The manager serves as a liaison with event security providers, law enforcement, emergency services, and internal operations teams to promote a safe, welcoming, and coordinated environment for guests, exhibitors, volunteers, and staff. The position is suited to an experienced, proactive leader with strengths in customer service, team management, and public safety coordination. It is seasonal and hourly, with part-time/as-needed work in November and December and required on-site work during the January Stock Show period. The role reports to the Senior Director of Guest Experience.
Requirements
- At least 3 years of experience in guest relations, event management, hospitality, or a related field.
- At least 3 years of supervisory or management experience, preferably in a large-scale event setting.
- Strong leadership skills and the ability to manage and motivate a team.
- Ability to coordinate effectively with law enforcement agencies, emergency responders, and contracted security personnel.
- Strong situational awareness and ability to assess risk, exercise sound judgment, and make timely decisions.
- Ability to de-escalate conflicts and manage sensitive situations professionally and effectively.
- Working knowledge of emergency response principles, incident documentation, and operational safety practices.
- Ability to work a flexible schedule, including days, evenings, nights, weekends, and holidays, with shifts up to 12 hours.
- Ability to work on-site every day during the Stock Show period; the posting states this is typically 12–16 hours at a time and also describes typical Stock Show shifts as 8 hours.
- Ability to work indoors and outdoors in all weather conditions and on varied surfaces, walk and stand for prolonged periods, lift up to 50 pounds, and access and navigate the entire National Western Complex, with or without reasonable accommodation.
- Must be at least 18 years old.
- Must successfully complete a criminal background check and pre-employment drug test.
Nice To Haves
- Background working with public safety, police services, or event security teams.
- Familiarity with the National Western Stock Show and its event schedules and logistics.
- Experience in law enforcement, public safety, emergency management, military service, event operations, venue operations, or a related field.
- Experience managing incidents, emergency situations, crowd management concerns, or large public gatherings.
- CPR, First Aid, ICS/NIMS, or related emergency management certifications.
Responsibilities
- Support the safety and operational readiness of the grounds by monitoring guest activity, facility conditions, and operational concerns.
- Coordinate with contracted security personnel, law enforcement, emergency responders, and event operations staff regarding incidents, emergencies, and safety matters.
- Assist with developing and implementing guest safety procedures, incident response protocols, and emergency action plans.
- Serve as a primary contact for escalated guest incidents, disturbances, medical events, lost persons, and other operational concerns.
- Monitor crowd flow and venue capacity and recommend operational adjustments to improve guest safety and experience.
- Document incidents, guest concerns, and operational issues, and prepare reports as needed.
- Participate in event planning meetings and contribute to risk assessment, emergency preparedness, and operational safety initiatives.
- Conduct safety and customer service training for Guest Relations staff and seasonal team members.
- Build positive working relationships with external public safety partners and community stakeholders.
- Ensure compliance with venue policies and operational procedures while maintaining a guest-focused approach.
Benefits
- Paid sick time at the rate of 1 hour for every 30 hours worked.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
No Education Listed
