Guest Relations Representative - Guest Relations - Hopewell - Part-Time (20 hours per week) - Variable Shifts

Capital Health (US)•Hopewell, NJ

7d•$17 - $21•Onsite

About The Position

The Guest Relations Representative greets and welcomes patients, guests, and visitors and maintains a customer-service-oriented work environment. The role supports a welcoming, safe, and orderly front desk by responding to inquiries, directing visitors, providing comfort and emotional support, and assisting with phones and administrative tasks. The representative also works with security, monitors visitor restrictions, and helps ensure visitors receive appropriate assistance.

Requirements

High school diploma or equivalent.
One year of previous customer service experience.

Responsibilities

Address inquiries and requests in a friendly, responsive manner.
Anticipate the needs of patients, guests, and visitors and take proactive steps to support their satisfaction.
Use knowledge of department locations, facility maps, or other aids to direct guests to appropriate locations.
Respond promptly to guest inquiries and provide comfort and emotional support as needed.
Survey the lobby and surrounding area to ensure it is inviting and visitors are being assisted.
Use service recovery skills to help resolve problems.
Answer phones promptly and courteously and provide clerical and administrative services as needed.
Collaborate continuously with security personnel to maintain a hospitable, welcoming, and safe environment.
Stay aware of current visitor restrictions and screen visitors appropriately.
Greet governmental surveyors and notify the Director and Manager of Governmental Affairs of their presence.
Check mail twice a week and route patient mail appropriately.
Present a professional image, maintain appropriate attire, and keep the front desk neat and orderly.
Maintain a moderate noise level.
Perform additional duties as assigned by the manager.