Guest Relations Representative - Guest Relations - Hopewell - Part-Time (20 hours per week) - Variable Shifts

Capital Health•Hopewell, NJ

About The Position

Capital Health is seeking a Guest Relations Representative to greet and welcome patients, guests, and visitors and maintain a customer-service-focused environment. The representative helps visitors find their destinations, responds to requests and inquiries, supports patient and guest comfort, and helps maintain a hospitable and safe facility. The role also provides phone, clerical, and administrative support as needed, and maintains a professional, neat front desk and surrounding area. This is a part-time position scheduled for 20 hours per week, with variable shifts. Listed pay is $17.00–$20.85 and reflects a full-time-equivalent rate; actual compensation may vary based on assigned hours and position status. The usual workday is eight hours. Morning shifts are 8 a.m.–4:30 p.m.; evening shifts are 4 p.m.–8 p.m.; weekend shifts are either 8 a.m.–2 p.m. or 2 p.m.–8 p.m.

Requirements

High school diploma or equivalent.
One year of previous customer service experience.

Responsibilities

Greet and welcome patients, guests, and visitors.
Address inquiries and requests in a friendly and responsive manner, anticipating visitor needs and taking proactive steps to support satisfaction.
Direct guests to appropriate locations using knowledge of departments and facility maps or other aids.
Respond promptly to guest inquiries and provide patient and guest comfort and emotional support as needed.
Survey the lobby and surrounding area to keep it inviting and ensure visitors are assisted as they enter.
Use service-recovery skills to resolve problems when appropriate.
Answer phones promptly and courteously and provide clerical and administrative services as needed.
Collaborate continuously with security personnel to provide a welcoming and safe environment.
Stay aware of current visitor restrictions and screen visitors appropriately.
Greet governmental surveyors and notify the Director and Manager of Governmental Affairs when they are present.
Check mail twice a week and route patient mail appropriately.
Maintain a professional image, appropriate attire, and a neat and orderly front desk.
Maintain a moderate noise level.
Perform additional duties as assigned by the manager.