Guest Relations Representative
About The Position
Sentara Leigh Hospital in Norfolk, Virginia, is hiring a flexi Guest Relations Representative for a rotating schedule of 8 hours per week. The role serves as a liaison among patients, families, visitors, and hospital and medical team members, creating a welcoming environment and addressing concerns to support a smooth, comfortable experience. The representative verifies patient registration and escorts patients and guests to destinations by walking or using a wheelchair. The role also helps identify patient and family needs, connects them with appropriate referrals and services, responds to requests, and investigates and directs complaints, concerns, and compliments to the appropriate team members and leaders. Additional duties include collecting customer-service data, submitting service documentation and statistical reports, handling departmental and organizational forms, supporting ongoing program evaluation and quality guidelines, communicating problem areas to leaders, and assisting with volunteer and intern orientation and evaluation. The hospital is a 274-bed acute care facility in Norfolk, Virginia. Sentara Health describes its environment as tobacco-free and is an equal opportunity employer.
Requirements
- High school graduation or equivalent.
- At least 1 year of customer service experience.
- Flexible availability to work 8 hours per week on any shift, including day, evening, and night shifts.
Nice To Haves
- Excellent customer service skills.
- Previous healthcare or hospitality experience.
- Experience performing basic data entry, filing, and photocopying.
Responsibilities
- Verify patient registration and escort patients and guests to their destinations by walking or using a wheelchair.
- Provide personal, welcoming guest service and respond promptly to requests from patients, families, and team members.
- Identify patient and family needs and secure appropriate referrals, solutions, and services.
- Collect data and documentation to identify areas for customer-service improvement.
- Assist leaders in recommending changes to facility and departmental policies and procedures.
- Identify, investigate, and direct complaints, concerns, and compliments to appropriate team members and leaders.
- Record and submit documentation and statistical reports for services provided, including transportation vouchers, bus passes, and emergency clothing.
- Assist the leadership team with program evaluation, customer satisfaction efforts, educational plans, and quality guidelines.
- Maintain communication with leaders about departmental matters and problem areas, and request additional team members or resources as needed.
- Handle departmental, hospital, and organizational reports and forms.
- Assist the leadership team with the orientation, daily activities, and evaluation of volunteers and interns.
Benefits
- Medical, dental, and vision plans.
- Adoption, fertility, and surrogacy reimbursement up to $10,000.
- Paid time off and sick leave.
- Paid parental and family caregiver leave.
- Emergency backup care.
- Long-term and short-term disability and critical illness plans.
- Life insurance.
- 401(k)/403(b) with employer match.
- Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education.
- Student debt pay down up to $10,000.
- Pet insurance.
- Legal resources plan.
- Opportunity to earn an annual discretionary bonus, subject to system and employee eligibility criteria.
- Paid holidays.
- Educational assistance or student loan repayment.
- Voluntary benefits.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
