About The Position
LG Electronics is seeking a Guest Relations Coordinator for the SKS Showroom at its Napa Valley Experience and Design Center. This contract position supports a welcoming, polished showroom experience and combines guest service, hospitality, event coordination, administration, and sales support. The coordinator serves as a primary point of contact for guests and acts as an SKS brand ambassador, developing subject-matter expertise in SKS appliances and home-living solutions to support onsite training activities. The role coordinates showroom visits, tours, product demonstrations, training sessions, meetings, and special events. It also manages reservations and attendee information, maintains customer and event data in CRM systems, supports event logistics and follow-up, helps keep the showroom presentation-ready, and assists showroom staff with customer communications and sales operations.
Requirements
- At least 3 years of experience with a luxury brand, in or related to the appliance industry, or in a luxury showroom or luxury retail store.
- Proficiency in Microsoft Office, including Excel and PowerPoint.
- Familiarity with CRM terminology and systems.
Responsibilities
- Welcome and assist visitors, providing a warm, professional showroom experience and serving as a primary guest contact before, during, and after visits.
- Coordinate hospitality needs, including refreshments, catering, dietary accommodations, and special requests.
- Schedule showroom tours, product demonstrations, training sessions, meetings, and special events.
- Manage showroom calendars and coordinate logistics with internal teams, presenters, chefs, external partners, and other stakeholders.
- Confirm attendance, communicate event details, and follow up with guests and stakeholders.
- Maintain attendee lists, event registrations, RSVPs, guest communications, and participation records.
- Prepare guest itineraries, name tags, sign-in materials, and event documentation.
- Maintain and update customer, designer, builder, architect, and distributor records in CRM systems; enter and manage guest and event data accurately.
- Generate reports and assist with customer engagement tracking and other administrative support for showroom operations and sales activities.
- Coordinate event setup and breakdown; help prepare training materials, presentations, and showroom displays.
- Conduct post-event communications and surveys, report on event outcomes, and support continuous improvement initiatives.
- Keep the showroom clean, organized, and presentation-ready; coordinate with vendors and facility teams to maintain showroom standards.
- Assist with merchandising updates, signage, and promotional materials.
- Support showroom staff with customer communications and appointment preparation.
- Coordinate appliance selection documentation, product literature, and information requests.
- Assist with lead management and customer follow-up activities.
- Collaborate with sales, marketing, and showroom leadership to achieve business objectives.
- Act as an SKS brand ambassador and become an appliance and home-living solutions subject-matter expert to support onsite training activities.
- Perform other duties as needed.
Benefits
- Temporary/contractors are eligible for relevant benefit programs offered through partner agencies.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
