Guest Relations & Hospitality Manager (SKS)

LG Electronics • Englewood Cliffs, NJ

1d • $115,000 - $125,000

About The Position

LG Electronics is hiring a Guest Relations & Hospitality Manager for the SKS Skyline Showroom. The role supports sales and marketing efforts by developing outreach, coordinating brand immersions, and delivering a luxury experience to guests. The manager works closely with District Sales Managers, partner agencies, leadership, clients, and guest services and culinary teams. Responsibilities also include managing showroom use, event execution, budgets and resources, issue resolution, and recruitment and training of service personnel.

Requirements

• Culinary or related degree.
• Certification as a manager of food and handling with the Department of Health.
• BASSET certification.
• 10+ years of experience in office management and guest relations.
• Extensive customer service experience.
• Knowledge of marketing and brand immersions, with experience handling budgets and delivering key performance indicators.
• Strong interpersonal skills.
• Ability to resolve conflicts.
• Strong administrative skills.

Responsibilities

• Develop outreach efforts to support the sales team and facilitate brand immersions.
• Develop clients, propose action plans, and assist with implementing marketing networking.
• Schedule designers, builders, and retail sales associates.
• Work with District Sales Managers to deliver a luxury experience to guests.
• Communicate continuously with partner agencies, District Sales Managers, and the leadership team.
• Ensure the SKS Skyline Showroom is utilized to its fullest capacity.
• Travel to the Chicago and Napa showrooms as needed, in addition to attending other marketing events.
• Resolve issues related to events and showroom immersions.
• Contribute ideas, plan and help execute strategies, and support the team’s brand experience and marketing efforts.
• Negotiate with partner agencies to ensure client satisfaction while maintaining fiscal responsibility.
• Manage resource allocation to support client satisfaction and customer service.
• Recruit service personnel, housekeeping team members, and chefs for assignments.
• Train and orient guest services and culinary teams.

Benefits

• No-cost employee premiums for the employee and eligible dependents for medical, dental, vision, and prescription benefits.
• Automatic enrollment with immediate vesting of company matching contributions in a 401(k) retirement savings plan with several investment options.
• Paid time off, including company holidays and a combined bank of paid sick and vacation time.
• Performance-based short-term incentives, varying by role.
• Access to confidential mental health resources.
• Personal fitness goal incentives.
• Paid parental leave and family support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group-rate life and disability insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree