SKS Showroom - Guest Relations Coordinator , Chicago at The Mart
About The Position
The SKS Showroom Guest Relations Coordinator at The Mart in Chicago ensures a welcoming showroom experience while supporting events, reservations, customer records, and sales operations. The role combines guest service, coordination, administration, and showroom presentation. This is a contract position. The coordinator welcomes visitors and serves as the primary guest contact before, during, and after showroom visits. They coordinate hospitality, scheduling, events, attendee management, CRM records, event logistics and follow-up, showroom readiness, and sales-team support. The position requires representing the SKS brand at The Mart and becoming a subject matter expert on SKS appliances and home living solutions to participate in onsite training activities.
Requirements
- At least 3 years of experience with a luxury brand, in or related to the appliance industry, or in a luxury showroom or luxury retail store.
- Proficiency in Microsoft Office, including Excel and PowerPoint.
- Familiarity with CRM nomenclature.
- Prepared to represent the SKS brand at The Mart and become an SKS appliance and home living solutions subject matter expert for onsite training activities.
Responsibilities
- Welcome and assist visitors, providing a warm, professional, and memorable showroom experience.
- Serve as the primary point of contact for guests before, during, and after showroom visits.
- Coordinate refreshments, catering, dietary accommodations, and other hospitality requests.
- Schedule showroom tours, product demonstrations, training sessions, meetings, and special events.
- Manage showroom calendars and coordinate logistics with internal teams, presenters, chefs, and external partners.
- Confirm attendance, communicate event details, and follow up with guests and stakeholders.
- Maintain attendee lists and event registrations; track RSVPs, guest communications, and event participation.
- Prepare guest itineraries, name tags, sign-in materials, and event documentation.
- Maintain and update customer, designer, builder, architect, and distributor records in CRM systems.
- Enter and manage guest and event data, generate reports, and assist with customer engagement tracking.
- Provide administrative support for showroom operations and sales activities.
- Coordinate event setup and breakdown; assist with training materials, presentations, and showroom displays.
- Conduct post-event communications and surveys, report on event outcomes, and support continuous improvement.
- Keep the showroom clean, organized, and presentation-ready; coordinate with vendors and facility teams as needed.
- Assist with merchandising updates, signage, and promotional materials.
- Support showroom staff with customer communications and appointment preparation.
- Coordinate appliance selection documentation, product literature, and information requests.
- Assist with lead management and customer follow-up activities.
- Collaborate with sales, marketing, and showroom leadership to achieve business objectives.
- Act as the SKS Brand Ambassador at The Mart and become an appliance and home living solutions subject matter expert on SKS for onsite training activities.
- Perform other duties as needed.
Benefits
- Temporary/contractors are eligible for relevant benefit programs offered through partner agencies.
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What This Job Offers
Education Level
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