Guest Relations Coordinator

Pleasant Springs Healthcare Center • Mount Pleasant, TX

8d

About The Position

The Guest Relations Coordinator helps ensure that residents and their guests feel comfortable, informed, and supported throughout their stay. The role calls for exceptional communication skills, a friendly demeanor, and the ability to anticipate and meet residents’ and families’ needs.

The coordinator welcomes new residents, provides comfort items, explains facility amenities, and gives tours to families and guests. The position also supports dining arrangements, family events, resident activities, daily comfort rounds, visitor relations, coordination with facility departments, and discharge assistance. After discharge, the coordinator calls residents to check on their safe arrival and satisfaction with their care experience.

Requirements

• Excellent interpersonal and communication skills.
• Proactive and attentive to guest and resident needs.
• Warm, welcoming personality and professionalism.
• Organized and skilled at event or schedule coordination.

Nice To Haves

• Experience in customer service, hospitality, or healthcare is preferred but not required.

Responsibilities

• Escort new residents to their rooms at admission and assist with unpacking and room setup.
• Offer comfort items such as water, snacks, meals with nurse approval, blankets, and pillows.
• Explain facility amenities, including phone and TV use, dining options, activities, and salon services.
• Give tours to families and guests, showcasing amenities and resident-centered services.
• Assist with guest meal arrangements, private dining room setup, and family events.
• Help residents attend activities or engage in self-initiated and in-room leisure.
• Make daily rounds to check residents’ comfort and promptly meet their needs.
• Greet visitors warmly, remember names, and support an exceptional guest experience.
• Work with all departments to coordinate guest and resident services.
• Help pack residents’ belongings, carry items, and provide support during discharge.
• Call discharged residents to check on their safe arrival and satisfaction with their care experience.

Benefits

• Health, dental, and vision insurance.
• AD&D, short-term disability, cancer, critical illness, and other coverage.
• Whole and term life insurance policies.
• Tuition reimbursement.
• Paid time off.
• Immediate 401(k) eligibility.
• Corporate resources and leadership support.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed