Guest Relations Coordinator - SBR
About The Position
As a Guest Relations Coordinator, you help provide Owners and guests with experiences and events that create memorable vacation stays. You contact preview tour customers by telephone before their scheduled arrival and tour date, offer concierge-style services to guests staying on promotional vacation packages, and provide information about property amenities and local attractions. You identify special customer needs and arrange for them to be fulfilled upon arrival, while addressing service needs professionally, positively, and promptly. You welcome and greet guests, anticipate their needs, and interact with guests and colleagues in a professional and timely manner. The position requires excellent written and verbal communication skills and the ability to speak with guests by phone and/or in person. You must follow company policies and safety procedures.
Requirements
- Excellent written and verbal communication skills.
- Enjoy talking with guests by phone and/or in person.
- Available to work a flexible schedule that includes weekends and holidays.
- Able to reach overhead and below the knees; bend, twist, pull, and stoop; and stand, sit, or walk for extended periods.
- Able to lift, carry, push, or pull items weighing up to 10 pounds without assistance.
- May be required to undergo background and drug screening, contingent on company policy and applicable legal requirements.
Responsibilities
- Contact preview tour customers by telephone before their scheduled arrival and tour date.
- Offer concierge-style services to guests staying on promotional vacation packages.
- Provide detailed information about property amenities.
- Engage customers in conversation about their stay, property services, and area attractions and offerings.
- Identify special customer needs and arrange to have them fulfilled upon arrival.
- Address customer service needs professionally, positively, and promptly.
- Welcome and greet guests, anticipate their needs, and address them.
- Interact professionally and promptly with colleagues and guests.
- Follow company policies and safety procedures.
Benefits
- Competitive pay
- Medical, dental, and vision benefits
- 401(k) opportunities
- Travel discounts
- Credit Union membership
- Tuition reimbursement
- Professional counseling and family support
- Growth and development opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
