SKS Showroom - Guest Relations Coordinator - Napa, CA

LG Electronics • Napa, CA

5h • $83,000 - $89,000

About The Position

LG Electronics is seeking an SKS Showroom Guest Relations Coordinator for its Napa Valley Experience and Design Center showroom. The role combines guest service, coordination, administration, and showroom presentation to ensure a welcoming showroom experience while supporting events, reservations, customer records, and sales operations. This is a contract position.

The coordinator serves as a primary guest contact, supports hospitality needs, schedules tours and events, manages reservations and attendee records, maintains customer and event information in CRM systems, and provides administrative and sales support. The role also coordinates event logistics and follow-up, helps keep the showroom clean and presentation-ready, and collaborates with sales, marketing, and showroom leadership. The coordinator must represent the SKS brand at The Mart and become a subject matter expert in SKS appliances and home living solutions to support onsite training activities.

Requirements

• At least 3 years of experience with a luxury brand, in or related to the appliance industry, or in a luxury showroom or luxury retail store.
• Proficiency in Microsoft Office, including Excel and PowerPoint.
• Familiarity with CRM terminology.

Responsibilities

• Welcome and assist visitors and provide a warm, professional showroom experience.
• Serve as the primary point of contact for guests before, during, and after showroom visits.
• Coordinate refreshments, catering, dietary accommodations, and other hospitality requests.
• Schedule showroom tours, product demonstrations, training sessions, meetings, and special events.
• Manage showroom calendars and coordinate logistics with internal teams, presenters, chefs, and external partners.
• Confirm attendance, communicate event details, and follow up with guests and stakeholders.
• Maintain attendee lists and event registrations, and track RSVPs, guest communications, and participation.
• Prepare guest itineraries, name tags, sign-in materials, and event documentation.
• Maintain and update customer, designer, builder, architect, and distributor records in CRM systems.
• Enter, manage, and report on guest and event data; assist with customer engagement tracking.
• Provide administrative support for showroom operations and sales activities.
• Coordinate event setup and breakdown, and assist with training materials, presentations, and showroom displays.
• Conduct post-event communications and surveys, report on event outcomes, and support continuous improvement.
• Keep the showroom clean, organized, and presentation-ready; coordinate with vendors and facilities teams as needed.
• Assist with merchandising updates, signage, and promotional materials.
• Support showroom staff with customer communications and appointment preparation.
• Coordinate appliance selection documentation, product literature, and information requests.
• Assist with lead management and customer follow-up.
• Collaborate with sales, marketing, and showroom leadership to support business objectives.
• Represent the SKS brand at The Mart and become an appliance and home living solutions subject matter expert to participate in onsite training activities.
• Perform other duties as needed.

Benefits

• Temporary/contractors are eligible for relevant benefit programs offered through partner agencies.
• Full-time employee benefits listed in the posting include medical, dental, vision, and prescription benefits; 401(k) matching; paid time off and company holidays; performance-based short-term incentives; confidential mental health resources and personal fitness goal incentives; paid parental leave and family support resources; and group-rate life and disability insurance.

What This Job Offers

• Education Level: No Education Listed