Guest Relations Associate
About The Position
Sets the tone for an exceptional experience by welcoming all guests to our organization in a friendly, helpful manner. Serves as an information resource by answering questions, providing accurate up-to-date information and giving directions to areas within the hospital and any adjoining medical facilities. Responsible for being a culture champion by embracing and demonstrating the mission and vision of the organization. Requires a concierge level customer service attitude. This is a highly visible, customer-facing role that serves as one of the first points of contact for patients, visitors, and guests entering IU Health. The ideal candidate is energetic, engaging, and enjoys interacting with people throughout the day.
Requirements
- High School Diploma/GED required.
- Friendly, welcoming personality with strong customer service skills.
- Comfortable with constant face-to-face interaction in a fast-paced environment.
- Able to provide information about the facility, services, and local area.
- Helpful, professional, and committed to creating a positive experience for guests.
- Computer savvy and able to navigate multiple systems efficiently.
- Comfortable assisting a high volume of visitors, with more than 2,000 people entering the facility daily.
- Thrives in an active role that is not desk-based.
- Enjoys being on their feet.
- Enjoys meeting new people.
Nice To Haves
- Previous concierge level customer service experience preferred.
- Previous healthcare experience involving patient/public contact preferred.
Responsibilities
- Welcome all guests to the organization in a friendly, helpful manner.
- Serve as an information resource by answering questions, providing accurate up-to-date information, and giving directions to areas within the hospital and any adjoining medical facilities.
- Be a culture champion by embracing and demonstrating the mission and vision of the organization.
- Represent IU Health in a positive and professional manner.
- Assist a high volume of visitors, with more than 2,000 people entering the facility daily.
- Create a positive experience for guests.
Benefits
- Access to many diverse opportunities to learn and develop in meaningful ways.
- Advanced clinical training.
- Leadership development.
- Promotion opportunities.
- Cross training development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
