Guest Relations Associate - Supplemental
About The Position
This position is supplemental and will work as needed. Team member must be able to work evenings and weekends. Team member will work 0-23 hours per week as needed. This position is ideal for someone who enjoys being on their feet, meeting new people, and representing IU Health in a positive and professional manner. Sets the tone for an exceptional experience by welcoming all guests to our organization in a friendly, helpful manner. Serves as an information resource by answering questions, providing accurate up-to-date information and giving directions to areas within the hospital and any adjoining medical facilities. Responsible for being a culture champion by embracing and demonstrating the mission and vision of the organization. Requires a concierge level customer service attitude. This is a highly visible, customer-facing role that serves as one of the first points of contact for patients, visitors, and guests entering IU Health. The ideal candidate is energetic, engaging, and enjoys interacting with people throughout the day.
Requirements
- High School Diploma/GED required.
- Friendly, welcoming personality with strong customer service skills.
- Comfortable with constant face-to-face interaction in a fast-paced environment.
- Able to provide information about the facility, services, and local area.
- Helpful, professional, and committed to creating a positive experience for guests.
- Computer savvy and able to navigate multiple systems efficiently.
- Comfortable assisting a high volume of visitors, with more than 2,000 people entering the facility daily.
- Thrives in an active role that is not desk-based.
Nice To Haves
- Previous concierge level customer service experience preferred.
- Previous healthcare experience involving patient/public contact preferred.
Responsibilities
- Welcoming all guests to the organization in a friendly, helpful manner.
- Serving as an information resource by answering questions, providing accurate up-to-date information, and giving directions to areas within the hospital and any adjoining medical facilities.
- Being a culture champion by embracing and demonstrating the mission and vision of the organization.
Benefits
- Access to many diverse opportunities to learn and develop in meaningful ways.
- Advanced clinical training.
- Leadership development.
- Promotion opportunities.
- Cross training development.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
