Guest Relations Associate

Creative Discovery Museum • Chattanooga, TN

6d • Onsite

About The Position

The Guest Relations Department handles the day-to-day operations of the Museum’s ticket desk and Birthday parties while supporting the membership program. Superior customer service skills are required. Staff are responsible for sales, cash control, cleaning and safety and security.

Requirements

• Superior customer service skills
• Strong communication skills
• Must be sales driven
• Team oriented with demonstrated ability to effectively communicate and work with a variety of personalities
• Ability to work in high pressure environment
• Ability to multi-task
• Must be able to work a consistent part time schedule
• High School Diploma

Responsibilities

• Provide superior customer service at all times, greeting all visitors with a welcoming demeanor, ensuring consistency of information by following Museum scripts, and handling all interactions with visitors courteously and politely.
• Educate and sell: Be conversant on all products to best present and sell to the customer. Achieve monthly goals, upsell products, programs, and memberships, understand all memberships and membership specials to help the customer decide which membership fits them best.
• Operate point of sale computer: Demonstrate competency on the point-of-sale system and complete all customer transactions properly. Change receipt printer paper, utilize basic troubleshooting skills, and complete customer transactions.
• Cash Control: Adhere to all proper money handling policies and procedures. Maintain cash drawers by ensuring an adequate supply of change remains in their assigned drawer throughout their shift.
• Open and complete end-of-day closing: Keep the ticket desk stocked, tidy, and ready for the day’s activities. Complete opening/closing checklists, shut down computer system at end of day.
• Cleaning and stocking: Ensure the lobby and ticket desk are always clean and presentable. Restock brochures, sweep the lobby daily, tidy up ticket counter, and keep membership stand stocked.
• Safety and Security: Ensure all guests are checked in properly by monitoring guest entrance and exit. Report any door alarms, any unauthorized weapons in the building to management, respond to fire alarm including announcements, communicate with the security and maintenance department, usher guests to the closest exit in event of emergency, respond to weather announcements, and monitor the door during lost child codes. Use safety measures when using equipment and ensure safe and secure storage of inventory.
• Celebrations & Events: Ensure all celebrations, including birthday and after-hours parties, are delivered to guests with a high standard of excellence.
• All other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED