Guest Experience Supervisor (Pub Steward)

Wavetronix • Springville, UT

22d • Onsite

About The Position

The Hobbled Horse is seeking a Guest Experience Supervisor, internally titled Pub Steward, to lead front-of-house operations at its new Old English-style dry pub at the Wavetronix campus in Springville, Utah. This hands-on leadership role will help establish the service culture, support daily operations, and create a welcoming atmosphere for guests, employees, and the surrounding community. As a member of the opening team, the Pub Steward will help build the pub from day one.

The role includes developing and maintaining a distinctive non-alcoholic beverage program, delivering an exceptional guest experience, leading service operations, and supporting and developing the front-of-house team. The Pub Steward will also contribute to the pub’s growth as a local gathering place through repeat guest relationships and community engagement.

Requirements

• At least 5 years of hospitality, restaurant, café, hotel, or food service experience.
• At least 2 years of leadership or supervisory experience.
• Passion for hospitality and guest service.
• Strong communication and problem-solving skills.
• Ability to work evenings, weekends, and special events.
• Food Handler Permit, or ability to obtain one.

Responsibilities

• Design, create, and maintain a distinctive menu of non-alcoholic specialty beverages, mocktails, and house-made drinks.
• Develop seasonal and signature beverages that complement the food menu and pub atmosphere.
• Ensure consistent preparation, presentation, and quality of beverage offerings.
• Source beverage ingredients and manage related inventory and costs.
• Create a welcoming atmosphere and exceptional guest experience.
• Build relationships that encourage repeat business and community connections.
• Deliver outstanding food and beverage service.
• Resolve guest concerns professionally and with care.
• Support events, meetings, and special programs.
• Lead daily opening, service, and closing procedures.
• Ensure food and drinks are delivered accurately, efficiently, and consistently.
• Partner with the kitchen team to create a seamless guest experience.
• Maintain cleanliness, organization, and food safety standards.
• Manage front-of-house inventory and supplies.
• Lead, coach, and support front-of-house team members.
• Train employees on service standards and hospitality expectations.
• Help with hiring, onboarding, scheduling, and employee development.
• Foster teamwork, accountability, and continuous improvement.
• Learn The Hobbled Horse service philosophy and operations, build relationships with guests and teammates, establish service standards, and gain confidence leading shifts and events.
• Lead front-of-house operations, develop a high-performing hospitality team, create a loyal base of repeat guests, and help establish The Hobbled Horse as a favorite local gathering place.
• Continue improving service standards and operations, develop future hospitality leaders, expand community engagement and guest loyalty, and help shape the pub’s long-term success.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with a 5% company match.
• Health Savings Account (HSA) with a 2:1 company match.
• Ongoing training and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed