Guest Experience Supervisor - Vegas

Original X Productions•Paradise, NV

4h•$20 - $20

About The Position

Original X Productions (OGX), operators of worldwide location-based entertainment experiences including The FRIENDS™ Experience, is seeking a Guest Experience Floor Supervisor to foster an engaging, positive, and inspiring environment for guests and team members. The role supervises the frontline team and helps deliver an outstanding guest experience by creating an immersive, welcoming, and positive environment. The ideal candidate thrives in a fast-paced setting, works well with a variety of personalities, and projects a positive image to team members and visitors. This is a part-time position scheduled for up to five days or 28 hours per week. The position pays $20.00 per hour.

Requirements

High school diploma or equivalent.
At least 6 months of supervisory or comparable leadership experience.
At least one year of experience in a guest-focused business, such as retail, restaurant, experiential entertainment, or hospitality.
Work a minimum of three shifts, including at least one weekend day.
Work a variable schedule that includes evenings, weekends, and holidays.
Remain standing in a stationary position more than 75% of the time and move about inside the exhibit space.
Occasionally lift and move items or equipment weighing up to 50 pounds.
Exceptional communication skills.
Organized and detail-oriented, with the ability to multitask.
Strong leadership skills and the ability to lead by example.
Self-starter with a proactive approach.
Maintain composure under pressure and enjoy a fast-paced, fluid environment.
Strong problem-solving and troubleshooting skills, including developing creative solutions.
Ability to interact effectively with the public and handle emergency situations calmly and authoritatively.
Experience with customer service, communication, writing, and interpersonal skills.
Experience with POS systems and Gmail.

Nice To Haves

Some college education; current students are welcome to apply.
Experience in the attractions and amusement industry.
Experience using a ticketing system.

Responsibilities

Oversee daily experience-floor operations, including ticketing, guest services, and photo operations.
Learn and become a subject matter expert on operational policies, processes, procedures, and standards.
Help train and develop the operations team.
Participate in defining the team culture and incorporating it into operations.
Assess team effectiveness, provide feedback to management, and enforce disciplinary actions according to the employee handbook and training.
Maintain and oversee the daily break schedule so employees receive required breaks and move efficiently through assigned positions.
Manage the staff timekeeping system and ensure team members accurately clock in and out for shifts.
Enforce the dress code.
Work in any area of the operation as needed.
Complete daily summary reports in a timely and professional manner.
Perform additional duties as assigned.